Water and Smoke Damage
If your home is damaged due to smoke or water, professionals can usually help restore it back to its original state. (Photo courtesy of Angie's List member Andrew R.)
What to do after a fire
The first 24 hours following a fire in your home are the most crucial. During this time you must contact your insurance agent that holds your homeowner's or rental insurance policy, collect necessary receipts and personal documents, ensure utilities to the home are turned off and find emergency resources for you and your family. Due to the importance of all of these tasks, it is best to enlist the help of some family members or other organizations that can provide some assistance in handling these situations.
Your insurance company can help you fill out claim forms for gaining the financial compensation that is provided for in your insurance coverage. An agent can ensure these forms are properly filled out and submitted in a timely manner. A property evaluator will visit your home within a few days to assess the value of the damage to the home. You should keep receipts and documentation of all personal property in your home locked in a fire proof case for easy documenting in these events. This becomes even more crucial should your claim be challenged.
In many cases, the fire department will contact utility companies to have services such as electric, gas and water turned off to the home. You also want to contact service providers for cable, internet and telephone.
Organizations such as the Red Cross, United Way, FEMA and Department of Human Services in your area can provide you with emergency following a fire in your home. These companies will often be able to set up temporary housing, and provide food, clothing and travel services for you when necessary.
Contact the postal service to have your mail held at a nearby location. You can rent a post office box for temporary mail delivery.
Cleaning up after a fire
While most people that are the victim of a house fire want to get their home cleaned up as fast as possible it's dangerous to re-enter the home until the fire marshal declares it's safe. It's possible for embers to flare up in furniture or behind walls for days after a fire.
The first step that should be taken during the cleanup process is to remove all debris and items that are not salvageable. All furniture should be moved to the exterior of the home so that it can dry out as much as possible. Mold, mildew, bacteria and other microorganisms can begin growing in the deep fibers of these items within 24 to 48 hours after the fire occurs if they are not properly dried out.
Create as much ventilation and air circulation in the home as possible. This is necessary for several reasons and serves many purposes. The air quality of the home can be hazardous. Circulation fans and open windows will allow this stagnant air to be pushed outside. The air entering the home will help to dry up any water or fire retardant that is left in the home.
Remove all draperies, window treatments, linens and clothing from the home. These items can be hung outside to help eliminate odors and to remove excessive water.
Use a water-extracting machine to remove water from carpeted floors. With Restoration Brothers Brentwood that mold spores can cause in the home it is crucial to get as much water out of the carpet and padding as possible. If more than 48 hours have passed since the fire, discard the carpet and padding. Cleaners that are designed to break up strong bonded smoke odors should be applied as soon as possible.
Wash down all surfaces in the home. This includes dishes, appliances, collectibles and other items that you want to salvage from the fire. A mixture of one gallon of hot water to one cup of white vinegar can help kill smoke odors and acts as a natural mold killer.
Remove materials such as drywall, flooring, windows, doors and other areas of the home that have been damaged during the fire and must be replaced. Make sure these materials are properly disposed of in accordance with your zoning ordinances.
Protecting your property
House fires are never planned so it's important to plan accordingly. The following tips can help ensure important documents and personal possessions are safe.
Keep important documents in a safe place
Always keep copies of receipts for major household items such as appliance, televisions, electronics and other items. These receipts should be kept in a fire safe container or safety deposit box off site. Other documents that should be kept in these containers include copies of the birth certificates, social security cards, insurance policies, passports, bank account information and car insurance information.
Protect family heirlooms
Renting a security deposit box at a bank to hold family heirlooms and treasures is a small cost for protecting them from fire damage. Homeowners can contact a bank to rent one of these boxes.
Have contact information ready and available
Always keep contact information for your insurance company, utility companies, local human service organizations, bank and friends and relatives in a safe place. In the event of a fire, you could lose all financial records, important documents and contact information if they aren't kept in a fire-safe container or safety deposit box.
Hiring a smoke and water damage pro
There are companies that specialize in water and smoke damage remediation services for the home. These companies are staffed with professional technicians and contractors that have extensive experience in removing mold, mildew, bacteria and other microorganisms that are prevalent in these environments.
Hiring a professional water and smoke damage remediation service is important for restoring a home after a fire. Professional companies can provide immediate assistance once entry is allowed back into the premises. These companies understand the permits and inspections that are required in your area and will work in accordance to all building regulations and codes.
Homeowners should use caution when hiring a smoke and water remediation service. A house fire can you leave you feeling desperate for help, but it doesn't mean you shouldn't look around and compare estimates. You can check reviews on smoke and water damage specialists in your area on Angie's List.
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Fire damage cleanup costs anywhere from $800-$93,000. You'll most likely pay between $3,200-$25,000.
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Apple iPod is referred to as the 'King of Mp3 Players'. Its main features are its memory capacity and a fantastic sound quality. For die-hard music lovers and those who love music more than heights, high-end iPods are the right choice. Restoration Brothers Brentwood is a product of a US-based company named Apple, Inc. There are a variety of iPods differing in memory, size, shape, color, and price. There are so many iPod applications in use today. There are so many accessories to go with your iPod. Go through Restoration Brothers Brentwood that tell you everything you wanted to know about this amazing device that revolutionized the whole listening-to-music experience - iPod.
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Use Restoration Brothers Brentwood provided info below to help determine if your device has water damage.
Caution:
Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
https://waterdamagerestorationknoxville.com/brentwood-tennessee/ : If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee If damage is found:
If you have a LifeProof case, visit this support page If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.
To identify if your device has water damage, check for the following:
Corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports
Moisture under the display screen
Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated
Most devices are equipped with an indicator that changes color when it comes into direct contact with liquid.
Examples of activated indicators:

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I had a minor roof issue (chimney flashing) and was looking for an experienced roofing contractor to do the repair right. I found WDR of Austin. They are spoken highly of here on Yelp, and on my local NextDoor. I called, immediately got a person who took my info, and had Tyler Lawson call me back. Tyler and I had a quick phone chat, and 24 hours later, Tyler and Coby are on my roof checking it out at my request. These guys beat me to my house, and called me while I was still on my way to let me they were just going to go ahead and just take care of the repair real quick, no charge, as it turned out to be a simple fix. Once I arrived, Tyler, Coby, and I chatted for a bit. These guys did NOT try to pressure me or use scare tactics to get me into a new roof. The simply pointed out a couple of minor issues on my roof to keep an eye on, and they touched up a few spots with a caulk gun where it was needed. Couldn't have asked for better experience. I was expecting an expensive repair bill. Great service, and nice guys. Definitely my go-to guys for any future roofing issues! -Chris
Prompt service, reasonable prices that my insurance had no problem paying for. The technician came on time, which is quite important when you're a busy landlord. I would use them again though I hope I will never have to!!
This is my third time interfacing with Lucky Shaw and WDR and R, and I'm finally writing a well-deserved review, in case the other 117 reviews weren't enough to prove that they are the only roofers you will ever need. I referred him out a few times, based on reviews, but it was finally my turn to call him. I noticed evidence of water penetration on my upstairs ceiling. There was only one call I needed to make. Lucky was out asap and knew exactly what needed to be done. He gave me my options and I filed a claim with my insurance company. He even helped me interface with the insurance company, because we all know how saying one wrong word can void a coverage, or at least that's how it feels sometimes. I really didn't have to figure anything out on my own. Lucky took care of everything. New roof, new fascia, new paint, new gutters. Every aspect of the deal was handled with communication, respect, and honesty. I really can't say enough awesome things about Lucky and this company. They are very knowledgable and resourceful. Thanks y'all!
Overall: I went with these guys for a shingle roof replacement. The quality and the timeliness of the job, the integrity and accessibility of Brad, the owner, as well as the reliability of the estimated price was excellent. Better than I would have expected from a much pricier company. I feel like I got much more than I paid for. I requested an estimate from Brad and one other company. Not only did Brad's estimate beat the other by thousands of dollars, but was also an accurate estimate. My final bill was for the exact price of the estimate, and the other company said they would have charged me extra for odds and ends. Brad sent me an itemized quote with a guaranteed price (provided, of course, the description or size of the job didn't change). There was a good sized crew of 4-6 who showed up as I was leaving for work. By the time I got back home, they we're gone and the roof was done! I'm not a roofing expert, but I went up the next day to see if everything looked right. I could tell they had replaced all the parts of the decking that had rotted. They installed good-sized vents on the peaks. The shingles we're name-brand and heavy-duty, and the spacing looks nice. My house looks noticeably better from the curb now.
The new roof is beautifully crafted and I received many compliments from neighbors, even I could tell the crew was very proud when they looked up the new roof as they were leaving. Brad made sure I received the roof material and color I wanted, he even gave me a material upgrade because he thought I needed it because of wind condition in my area. When I was concerned about whether my gutter was clean, Brad made sure the crew cleaned it well and took pictures to show me. That is how well Brad took care of his customers, he really wants to make his customers happy. Brad and his company resolutely earned my A+++++ rating for service and quality.
A++ for communication and quality of work! J.P. Was very helpful and detailed with what all needed to be down to extract the water and dry the wet areas in my house. The company helped my family out by explaining how insurance companies work when dealing with water lose
We had a roof leak that dripped into one of our walls and onto the floor of one of our bedrooms. When we noticed water damage and mold on the floor, we called this company, along with several others. JP came out quickly and brought his moisture meter, and he was able to determine where in the room had gotten wet. He gave a competitive estimate to remove the baseboards, pull up the damaged floor, cut out the damaged drywall, wipe everything down with disinfectant, and ventilate and dehumidify the room to dry it out. I picked this company to do the job, and JP and his crew came by promptly as scheduled and did great work! The room is now ready to have the drywall patched and new flooring installed. Although I didn't end up using this company for the roofing portion of the job, Lucky, who came out to do the estimate, was thorough and professional, and his estimate was very reasonable. Recommended!
Our 10 day old house was flooded by a rogue washer in our laundry room that leaked out into our kitchen and foyer. JP and team showed up, assessed the situation, and didn't try to upsell me- quite the contrary; JP gave me real, honest advice. I didn't have to think twice, or consider calling in a second opinion. JP got to work immediately, and kept the house clean throughout the entire process of ripping out the baseboards, and lifting carpet. The fans and dehumidifier were set up in no time! I could not ask for a better experience when having to deal with something so tragic to our new house. Save yourself the time and energy of shopping around. Use this team!
No words can express how lucky I was to trust yelp and pick this company when I didn't know where to turn. I had water coming out of my baseboards and JP came in, assessed the issue and explained everything that needed to happen to restore my home. He was honest, thorough and returned my calls promptly. I can't thank him and his team enough. I also had a roofing issue. JP referred me to Brad Farr, the roofing side of the business. I was dealing with insurance companies and It felt like Brad swooped in and took care of everything like a super hero! He is extremely honest, follows through with what he says and will fight for you to make sure you get what you need from the insurance company. Thanks to him I now have a new roof and less to be worried about. I can't thank him and his team enough. It's hard to find honest people who follow through. Choose them and see for yourself how awesome they are!!
We own a very old ("classic"?) home that had some water stains appear in the ceiling after some heavy rain. We called WDR and Tyler helped us every single step of the way dealing with our insurance company to give us the best chance of getting the damage covered. Thanks to Tyler's navigation and advice we ended up getting the roof replaced entirely, completely covered by insurance. The repair was completed in a timely manner and the workmanship was top notch. We have a low sloped portion of our roof, and Tyler was professional enough to suggest the correct material for the surface even though it would cost him more money and cut in on his margin. The best part of this process was that at any step of the way, I could text Tyler with any questions or scheduling concerns. He truly went above and beyond to make sure that I understood exactly what we were doing and why. With his vast experience dealing with insurance companies, his knowledge and advice on dealing with them was absolutely irreplaceable. He made a situation that could have caused a lot of headache into one that was manageable. tl;dr - if you want a roofer that is honest, straightforward, communicative, and does great work, go with WDR and you'll thank yourself later several times over.
I called Brad at Water Damage Restoration after seeing the reviews on yelp. I was in the last few days of the option period on the sale of my home - and needed a new roof ASAP. Brad was VERY knowledgeable, and offered to help me dispute with the insurance company who was refusing to cover the hail damage. I had 5 other roofers provide estimates on the roof and Brad's estimate was literally 1/2 of some of them. He had the roof done within 3 or 4 days at a more than reasonable price. Working with Water Damage Restoration was a breath of fresh air- they're not trying to take advantage of you because of your zip code or neighborhood - I was treated honestly and fairly. 100% recommend anyone call these guys for an estimate.
Coby and team replaced my roof and I couldn't be more pleased. He was super easy to work with, had good availability, and the team did the job quickly. They also did a great job cleaning up afterwards. Most of all, he made all of the insurance claim part of it a breeze! I would recommend them to anyone!
WDR was the first place that took our call when I discovered some roof damage. Coby did a great job of answering any questions I had and made sure the work was done to my and his satisfaction. WDR were out fast to review and helped to ensure that our damage was noted correctly. They did great work on the roof and made sure everything was up to my satisfaction. We also had them install new fascia and gutters, they did a great job! The site was left vert clean so my dogs wouldn't get injured or step on debris. They went above and beyond to make sure that we were satisfied with the work. I highly recommend them for any large roofing projects that you need to get done!
This review is long overdue but necessary. Brad and JP are awesome! Highly recommend both of them for quality services and excellent customer service. Great communication, prompt service, and knowledgeable people. I had some fairly large water leaks from improper roof construction in a brand new home. JP came to dry the place out within 2 hours of my calling. They set up quickly and got the process going to dry the place out. Although my roof was under warranty, Brad came out and gave his opinion of my roof as I did not feel I was getting an honest story from my builder. He provided me some pictures and some important questions to ask the builder. In the end, the builder ended up agreeing with Brad's opinion and if not for him, I'm pretty confident I would have had additional problems. water damage brentwood to both of them!
I can't say enough good things about Water Damage Restoration. Colby is incredibly responsive and helped walk us through the process of roof replacement, keeping us informed throughout the way. He was very patient with our HOA approval process and so polite. We are even using them for some painting and additional home improvement projects. We would HIGHLY recommend them!
Brad and JP have been great to work with. They were courteous, quick and efficient. Their prices were reasonable. I was so stressed out about getting my roof replaced or a bathroom leak that I'm glad they were there to guide me and get the job done.
So here I am writing another review.......mostly because i found Lucky Shaw and Water Damage Restoration and Roofing of Austin here and based on the other excellant reviews decided to check them out. We needed a whole new roof and I actually got about 8 or 9 estimates from different contractors. What I liked about Lucky was his low-key approach to sales, no high pressure or anything like that just solid info. I could not be happier with the excellant quality of the work and crew, just first class all the way! Highly recommend!
This place is GREAT! I called them out to look at my roof and the owner showed up, climbed around for 20 minutes, came down and told me it was in fabulous shape and had many good years ahead of it. Wow, such honesty in the roofing business is refreshing!
Water Damage Restoration and Roofing's Brad Farr was one of the most accessible home repair owners I have ever worked with. He met my insurance adjuster and went over the damage from storm water inside the home and was up on the roof determining that we needed a new roof. JP was able to dry out the inside wall and was extremely informative. Jacob repaired the wall that was damaged and was a true craftsman. Brad's roofing team attacked my roof and completed the job in 2 days. They did an outstanding beautiful job. I can't say enough about this team. They are a truly well oiled machine.
After DirecTV moved their dishes (due to tree blockage), I noticed a visible sagging in the roof where the old dishes were. Regrettably, they didn't say anything, but it's almost as if a knee when through the decking. The shingles help up, but nice ~4" diameter hole was in the decking under those shingles. I sent pictures to Brad and he provided a quote over email and had his team about two days later. They did an exceptional job replacing the decking and perfectly matching the new shingle color. The price paid almost seemed too low for the time and materials used. The decking had special shielding and water barriers and they cut a very nice square piece of decking out much larger than the hole to ensure a clean installation. Afterwards, I asked if he saw any other roof issues. They had already packed up their ladders, but without hesitation he offered to go up and walk the entire roof. He found a couple loose shingles and removed them and pointed out some granular wear, but he said given the age (9 years) that the roof was solid and showed appropriate standard wear. He could've easily used scare tactics but he put my mind at ease. It was a very nice and honest gesture. I highly recommend Water Damage Restoration and Roofing, they're an honest outfit that does quality work!
Water Damage Restoration and Roofing of
Austin
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132 reviews
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5 stars
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Business Owner,
Specialties
A full service water restoration and roofing company. We specialize in all facets of water damage restoration to make the process as simple as possible for our clients. We offer free roof inspections and our team is up-to-date on the proper roofing practices and building codes.
Our services include shingle roofing, METAL roofing, tile roofing, water restoration, water removal, water extraction, carpet and flooring restoration, remodeling, handyman services, drying and dehumidification, and carpet cleaning.
We assist in any type of leak whether it's an ac drain line, dishwasher, laundry washer hose, or toilet flood; we can help you with any pipe leaks and do all water removal.
History
Established in 2012.
After 20+ years of experience we started the company based on treating the customers as we would like to be treated. In the age of internet and reviews all things would work themselves out if we could just stick to that core value. We have been blessed with a business that prospers more and more every year.
Meet the Business Owner
Business Owner
Coby, Tyler and I are blessed by having a business that prospers off of reviews that are generated from treating each customer as the way we would hope to be treated. In a industry that seemingly has no moral conscious of right from wrong, especially with insurance work, we work very hard at maintaining not what is the most profitable but instead what is most considerable for each customer independently. With the addition of our two project managers, JP and Lucky, things have really come together. The rest always works itself out... Again blessed!
Question:
Hey guys. I used you last year and (thankfully) don't need you this year. However I was wondering if you are doing any work in Houston? If not, can you recommend someone?…
Answer:
I'm sorry but we r so way past slammed we cant take care of the business here Read less
I'm sorry but we r so way past slammed we cant take care of the business here
Brad F., Business Owner
Recommended Reviews
×
3 (A-OK.)
5 (Woohoo! As good as it gets!)
4/3/2019
I had a minor roof issue (chimney flashing) and was looking for an experienced roofing contractor to do the repair right. I found WDR of Austin. They are spoken highly of here on Yelp, and on my local NextDoor. I called, immediately got a person who took my info, and had Tyler Lawson call me back.
Tyler and I had a quick phone chat, and 24 hours later, Tyler and Coby are on my roof checking it out at my request. These guys beat me to my house, and called me while I was still on my way to let me they were just going to go ahead and just take care of the repair real quick, no charge, as it turned out to be a simple fix.
Once I arrived, Tyler, Coby, and I chatted for a bit. These guys did NOT try to pressure me or use scare tactics to get me into a new roof. The simply pointed out a couple of minor issues on my roof to keep an eye on, and they touched up a few spots with a caulk gun where it was needed.
Couldn't have asked for better experience. I was expecting an expensive repair bill. Great service, and nice guys. Definitely my go-to guys for any future roofing issues!
-Chris
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
4/8/2019 Thank you Chris for your time in writing your experience with us. We appreciate your business
2/9/2019
Prompt service, reasonable prices that my insurance had no problem paying for. The technician came on time, which is quite important when you're a busy landlord.
I would use them again though I hope I will never have to!!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
1/18/2019
This is my third time interfacing with Lucky Shaw and WDR and R, and I'm finally writing a well-deserved review, in case the other 117 reviews weren't enough to prove that they are the only roofers you will ever need. I referred him out a few times, based on reviews, but it was finally my turn to call him.
I noticed evidence of water penetration on my upstairs ceiling. There was only one call I needed to make. Lucky was out asap and knew exactly what needed to be done. He gave me my options and I filed a claim with my insurance company. He even helped me interface with the insurance company, because we all know how saying one wrong word can void a coverage, or at least that's how it feels sometimes.
I really didn't have to figure anything out on my own. Lucky took care of everything. New roof, new fascia, new paint, new gutters. Every aspect of the deal was handled with communication, respect, and honesty.
I really can't say enough awesome things about Lucky and this company. They are very knowledgable and resourceful. Thanks y'all!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
1/18/2019 Thanks! Lucky is a huge asset to our team. We appreciate the positive feedback
1/17/2019
Overall: I went with these guys for a shingle roof replacement. The quality and the timeliness of the job, the integrity and accessibility of Brad, the owner, as well as the reliability of the estimated price was excellent. Better than I would have expected from a much pricier company. I feel like I got much more than I paid for.
I requested an estimate from Brad and one other company. Not only did Brad's estimate beat the other by thousands of dollars, but was also an accurate estimate. My final bill was for the exact price of the estimate, and the other company said they would have charged me extra for odds and ends. Brad sent me an itemized quote with a guaranteed price (provided, of course, the description or size of the job didn't change).
There was a good sized crew of 4-6 who showed up as I was leaving for work. By the time I got back home, they we're gone and the roof was done! I'm not a roofing expert, but I went up the next day to see if everything looked right. I could tell they had replaced all the parts of the decking that had rotted. They installed good-sized vents on the peaks. The shingles we're name-brand and heavy-duty, and the spacing looks nice. My house looks noticeably better from the curb now.
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
1/17/2019 Thanks so much!
We appreciate not only your business but your trust in us for this project.
Updated review
The new roof is beautifully crafted and I received many compliments from neighbors, even I could tell the crew was very proud when they looked up the new roof as they were leaving. Brad made sure I received the roof material and color I wanted, he even gave me a material upgrade because he thought I needed it because of wind condition in my area. When I was concerned about whether my gutter was clean, Brad made sure the crew cleaned it well and took pictures to show me. That is how well Brad took care of his customers, he really wants to make his customers happy. Brad and his company resolutely earned my A+++++ rating for service and quality.
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Previous review
Brad was courteous and super helpful and attentive in working with me and my insurance adjuster to… Brad was courteous and super helpful and attentive in working with me and my insurance adjuster to assess the condition of my roof correctly and fairly. He spent time to visit and patiently explained the steps and possibilities, all the while took care of a couple of possible leak spots on the roof on his very first visit to prevent further damages and to ease my worries. Brad was genuinely interested in working with his customers and it was a pleasure to get to know him. Read more
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
A++ for communication and quality of work!
J.P. Was very helpful and detailed with what all needed to be down to extract the water and dry the wet areas in my house.
The company helped my family out by explaining how insurance companies work when dealing with water lose
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
1/9/2019
We had a roof leak that dripped into one of our walls and onto the floor of one of our bedrooms. When we noticed water damage and mold on the floor, we called this company, along with several others. JP came out quickly and brought his moisture meter, and he was able to determine where in the room had gotten wet. He gave a competitive estimate to remove the baseboards, pull up the damaged floor, cut out the damaged drywall, wipe everything down with disinfectant, and ventilate and dehumidify the room to dry it out. I picked this company to do the job, and JP and his crew came by promptly as scheduled and did great work! The room is now ready to have the drywall patched and new flooring installed.
Although I didn't end up using this company for the roofing portion of the job, Lucky, who came out to do the estimate, was thorough and professional, and his estimate was very reasonable.
Recommended!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
1/9/2019 Thanks for u your time in reviewing our company. JP is a huge asset
7/26/2018
Our 10 day old house was flooded by a rogue washer in our laundry room that leaked out into our kitchen and foyer.
JP and team showed up, assessed the situation, and didn't try to upsell me- quite the contrary; JP gave me real, honest advice. I didn't have to think twice, or consider calling in a second opinion.
JP got to work immediately, and kept the house clean throughout the entire process of ripping out the baseboards, and lifting carpet. The fans and dehumidifier were set up in no time!
I could not ask for a better experience when having to deal with something so tragic to our new house.
Save yourself the time and energy of shopping around. Use this team!
1 person voted for this review
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12/11/2018
No words can express how lucky I was to trust yelp and pick this company when I didn't know where to turn.
I had water coming out of my baseboards and JP came in, assessed the issue and explained everything that needed to happen to restore my home. He was honest, thorough and returned my calls promptly. I can't thank him and his team enough.
I also had a roofing issue. JP referred me to Brad Farr, the roofing side of the business. I was dealing with insurance companies and It felt like Brad swooped in and took care of everything like a super hero! He is extremely honest, follows through with what he says and will fight for you to make sure you get what you need from the insurance company. Thanks to him I now have a new roof and less to be worried about. I can't thank him and his team enough.
It's hard to find honest people who follow through. Choose them and see for yourself how awesome they are!!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
12/11/2018 Thanks so much. It was awesome working with y'all. Appreciate the trust
12/5/2018
We own a very old ("classic"?) home that had some water stains appear in the ceiling after some heavy rain. We called WDR and Tyler helped us every single step of the way dealing with our insurance company to give us the best chance of getting the damage covered.
Thanks to Tyler's navigation and advice we ended up getting the roof replaced entirely, completely covered by insurance. The repair was completed in a timely manner and the workmanship was top notch. We have a low sloped portion of our roof, and Tyler was professional enough to suggest the correct material for the surface even though it would cost him more money and cut in on his margin.
The best part of this process was that at any step of the way, I could text Tyler with any questions or scheduling concerns. He truly went above and beyond to make sure that I understood exactly what we were doing and why. With his vast experience dealing with insurance companies, his knowledge and advice on dealing with them was absolutely irreplaceable. He made a situation that could have caused a lot of headache into one that was manageable.
tl;dr - if you want a roofer that is honest, straightforward, communicative, and does great work, go with WDR and you'll thank yourself later several times over.
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
2/28/2019
I called Brad at Water Damage Restoration after seeing the reviews on yelp. I was in the last few days of the option period on the sale of my home - and needed a new roof ASAP. Brad was VERY knowledgeable, and offered to help me dispute with the insurance company who was refusing to cover the hail damage. I had 5 other roofers provide estimates on the roof and Brad's estimate was literally 1/2 of some of them. He had the roof done within 3 or 4 days at a more than reasonable price. Working with Water Damage Restoration was a breath of fresh air- they're not trying to take advantage of you because of your zip code or neighborhood - I was treated honestly and fairly. 100% recommend anyone call these guys for an estimate.
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
3/13/2019 Thank you so much for the time in reviewing your experience with us. We appreciate your trust
3/21/2019
Coby and team replaced my roof and I couldn't be more pleased. He was super easy to work with, had good availability, and the team did the job quickly. They also did a great job cleaning up afterwards. Most of all, he made all of the insurance claim part of it a breeze! I would recommend them to anyone!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
2/19/2019
WDR was the first place that took our call when I discovered some roof damage. Coby did a great job of answering any questions I had and made sure the work was done to my and his satisfaction. WDR were out fast to review and helped to ensure that our damage was noted correctly. They did great work on the roof and made sure everything was up to my satisfaction. We also had them install new fascia and gutters, they did a great job! The site was left vert clean so my dogs wouldn't get injured or step on debris. They went above and beyond to make sure that we were satisfied with the work. I highly recommend them for any large roofing projects that you need to get done!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
2/11/2019
This review is long overdue but necessary. Brad and JP are awesome! Highly recommend both of them for quality services and excellent customer service. Great communication, prompt service, and knowledgeable people. I had some fairly large water leaks from improper roof construction in a brand new home. JP came to dry the place out within 2 hours of my calling. They set up quickly and got the process going to dry the place out. Although my roof was under warranty, Brad came out and gave his opinion of my roof as I did not feel I was getting an honest story from my builder. He provided me some pictures and some important questions to ask the builder. In the end, the builder ended up agreeing with Brad's opinion and if not for him, I'm pretty confident I would have had additional problems. Big thanks to both of them!
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3/10/2019
I can't say enough good things about Water Damage Restoration. Colby is incredibly responsive and helped walk us through the process of roof replacement, keeping us informed throughout the way. He was very patient with our HOA approval process and so polite. We are even using them for some painting and additional home improvement projects. We would HIGHLY recommend them!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
3/5/2019
Brad and JP have been great to work with. They were courteous, quick and efficient. Their prices were reasonable. I was so stressed out about getting my roof replaced or a bathroom leak that I'm glad they were there to guide me and get the job done.
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11/14/2018
So here I am writing another review.......mostly because i found Lucky Shaw and Water Damage Restoration and Roofing of Austin here and based on the other excellant reviews decided to check them out. We needed a whole new roof and I actually got about 8 or 9 estimates from different contractors. What I liked about Lucky was his low-key approach to sales, no high pressure or anything like that just solid info.
I could not be happier with the excellant quality of the work and crew, just first class all the way! Highly recommend!
1 person voted for this review
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1/9/2019
This place is GREAT! I called them out to look at my roof and the owner showed up, climbed around for 20 minutes, came down and told me it was in fabulous shape and had many good years ahead of it. Wow, such honesty in the roofing business is refreshing!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
5/21/2018
Water Damage Restoration and Roofing's Brad Farr was one of the most accessible home repair owners I have ever worked with. He met my insurance adjuster and went over the damage from storm water inside the home and was up on the roof determining that we needed a new roof. JP was able to dry out the inside wall and was extremely informative. Jacob repaired the wall that was damaged and was a true craftsman. Brad's roofing team attacked my roof and completed the job in 2 days. They did an outstanding beautiful job.
I can't say enough about this team. They are a truly well oiled machine.
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
5/21/2018
After DirecTV moved their dishes (due to tree blockage), I noticed a visible sagging in the roof where the old dishes were. Regrettably, they didn't say anything, but it's almost as if a knee when through the decking. The shingles help up, but nice ~4" diameter hole was in the decking under those shingles.
I sent pictures to Brad and he provided a quote over email and had his team about two days later. They did an exceptional job replacing the decking and perfectly matching the new shingle color. The price paid almost seemed too low for the time and materials used. The decking had special shielding and water barriers and they cut a very nice square piece of decking out much larger than the hole to ensure a clean installation.
Afterwards, I asked if he saw any other roof issues. They had already packed up their ladders, but without hesitation he offered to go up and walk the entire roof. He found a couple loose shingles and removed them and pointed out some granular wear, but he said given the age (9 years) that the roof was solid and showed appropriate standard wear. He could've easily used scare tactics but he put my mind at ease. It was a very nice and honest gesture.
I highly recommend Water Damage Restoration and Roofing, they're an honest outfit that does quality work!
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Comment from Brad F. of Water Damage Restoration and Roofing of Austin
Business Owner
6/30/2018 Thanks!!!!!
WDR!!!
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+852
+886
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